FCC plans robocall scorecard to grade phone companies on spam call blocking
The U.S. Federal Communications Commission (FCC) announced today that it will create a robot phone mitigation scorecard to evaluate the effectiveness of telecommunications companies in intercepting illegal spam calls. The scorecard may include statistics on call interceptions, customer complaints, and law enforcement actions, and can assess service provider performance using numerical ratings, letter grades, or low/medium/high risk categories. In its announcement, the FCC’s Consumer and Government Affairs Bureau stated that this initiative aims to provide the public with an evaluation of service providers’ efforts to protect consumers from illegal robot calls, empower consumers, and encourage service providers to continue combating illegal robot calls.