EVENT DOSSIER
As of September 2026, global corporate AI spending is expected to exceed $25 billion. However, with companies such as OpenAI and Replika being fined heavily for model bias errors, legal risks are expanding from suppliers to customers. In the case of Moffatt v. Air Canada, Canadian courts ruled that airlines were responsible for refunding errors caused by AI chatbots; the National Transportation Safety Board (NTSB) in the United States is investigating violations related to Waymo’s autonomous vehicle algorithms and has recalled over 3,000 vehicles as a result. Experts recommend that companies should fully understand their technology stack and plan ahead to address legal risks and liability issues arising from AI errors.
British Columbia Civil Resolution Tribunal → Air Canada 判例确认AI聊天机器人错误致损由雇主全责
Gartner 预测，企业 AI 支出到 2026 年将超过 250 亿美元，但 OpenAI、Replika 等厂商因模型偏见错误已被处以巨额罚款，且责任链条延伸至客户。加拿大法院在 Moffatt v. Air Canada 案中裁定航空公司对 AI 聊天 bot 错误退款负责；美国 NTSB 正调查 Waymo 自动驾驶汽车违规变道及算法缺陷问题，导致其召回超 3000 辆车辆。专家建议企业需知晓完整技术栈并提前规划，以应对 AI 失误带来的法律风险与责任归属挑战。