The Beijing-Tianjin-Hebei Consumer Association reported that 10 airlines and 5 platforms have completed the rectification of overbooking of flight tickets.

On September 8, 2026, consumer associations in Beijing, Tianjin, and Hebei reported that as of August 31, all 10 airlines and 5 online ticket booking platforms that had been contacted prior to the investigation had completed the rectification of overbooking issues on time. In response to problems such as too small text for risk warnings and unclear compensation standards, each company has implemented four rectification requirements: during the ticket purchase process, changing the rule from “passive inquiry” to “required confirmation”; during the handling process, ensuring full record-keeping of the procedures and clarifying priority boarding rules; during the compensation process, changing the compensation standard from “ambiguous negotiation” to “clear standards”; and in the complaint process, establishing a special ledger to ensure information sharing and timely handling. Next, the consumer associations in Beijing, Tianjin, and Hebei will conduct “review” inspections and propose suggestions to the industry authorities to improve the unified disclosure standards and handling rules for overbooking issues. At the same time, they will continue to carry out consumer education to protect consumers’ right to know and choose.