Deploy a multimodal WhatsApp ordering assistant with Amazon Bedrock AgentCore

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A fast-service restaurant launched a multimodal WhatsApp ordering assistant based on Amazon Bedrock AgentCore and Amazon Nova 2 on September 4, 2026. The system uses Meta WhatsApp Business Platform as the front end and configures resources such as API Gateway, Lambda, SQS, and DynamoDB on AWS side using AWS CDK. Three AI agents are used: Amazon Nova 2 Lite for text interactions and Amazon Nova 2 Sonic for voice messages, both running on separate microvirtual machines. The system connects to the backend through Model Context Protocol (MCP, achieving unified memory and order logic across channels. Customers can perform text, voice messages, or calls within the same session without installing applications or logging in…

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AWS Cloud Development KitAmazon Bedrock AgentCoreAmazon Nova 2Meta WhatsApp Business Platform

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Amazon Bedrock AgentCore1
Amazon Nova 21
Meta WhatsApp Business Platform1
AWS Cloud Development Kit1

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A AWS ML Blog en 2026-09-05 05:45

A fast-service restaurant has deployed a multi-modal WhatsApp ordering assistant based on Amazon Bedrock AgentCore and Amazon Nova 2. This solution uses Meta WhatsApp Business Platform as the front end, and AWS CDK is used to configure resources such as API Gateway, Lambda, SQS, and DynamoDB on the AWS side. Three AI agents are handled by Amazon Nova 2 Lite for text processing and Amazon Nova 2 Sonic for voice processing, running on separate microinstances. The system connects to the backend through Model Context Protocol (MCP), achieving unified separation of memory and order logic across channels. It allows customers to make text, voice messages, or calls to place orders without installing applications or logging in.