How Intuit built an agentic disaster recovery assistant with Amazon Bedrock
2026-09-05 00:06Models🔥 42.2 heat score
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Intuit used Amazon Bedrock to build the intelligent disaster recovery assistant called EWOK Agent, aimed at solving the cross-regional microservices failover challenges associated with its products that support millions of users, such as TurboTax and QuickBooks. Based on the existing Ecosystem Wide Orchestrator Kit (EWOK) system, this assistant reduces the failover time from several hours to about 20 minutes, and addresses the bottlenecks in decision-making and exception handling that rely on experienced engineers’ knowledge. Intuit’s team has been using this assistant for failover operations for as long as eight months. Amazon Bedrock provides hundreds of basic models and built-in Guardrails, ensuring data security without the need for self-management of infrastructure. EWOK Agent is delivered as a plugin, and engineers can install and perform failover through Intuit Engineering portal or IDE.
Intuit used Amazon Bedrock to build the intelligent disaster recovery assistant called EWOK Agent, aimed at solving the cross-regional microservice failover challenges for its products that support millions of users, such as TurboTax and QuickBooks. Based on the existing Ecosystem Wide Orchestrator Kit (EWOK) system, this assistant reduces failover time from several hours to about 20 minutes, and addresses the bottlenecks in decision-making and exception handling that rely on the expertise of senior engineers. Intuit’s team has been using this assistant for failover operations for as long as eight months. Amazon Bedrock provides hundreds of basic models and built-in Guardrails, ensuring data security without the need for manual infrastructure management. EWOK Agent is delivered as a plugin, and engineers can install and perform failover through Intuit Engineering portal or IDE. This architecture…