EVENT DOSSIER
On September 8, 2026, the HPE Zerto team collaborated with AWS to deploy a proxy-based troubleshooting system driven by Amazon Bedrock in a local environment. This system serves as a Pod within the Zerto product, supporting natural language interaction, aiming to shorten the path to fault resolution, provide health alerts, and perform automated tasks to accelerate feature adoption. The architectural design focuses on security and governance (ensuring compliance through Guardrails), model flexibility, and operational integration, utilizing AWS services for observability and knowledge retrieval. This solution helped data protection and disaster recovery teams convert dispersed operational information into actionable insights, reducing manual context collection time and thereby supporting faster, more informed recovery decisions. On the same day, DiDi International Business Group (DiDi IBG) collaborated with Amazon to build an intelligent customer service quality inspection system on Amazon Bedrock, covering three major business lines in Spanish and Portuguese. The system includes…
滴滴国际业务集团（DiDi IBG）与亚马逊合作，在 Amazon Bedrock 上构建智能客服质检系统，覆盖西班牙语和葡萄牙语三大业务线。该系统包含意图验证、合规评估和客户声音分析三大核心管道，旨在将不透明的第三方方案迁移为透明自有的…
2 reports滴滴国际业务集团（DiDi IBG）与亚马逊合作，在 Amazon Bedrock 上构建智能客服质检系统，覆盖西班牙语和葡萄牙语三大业务线。该系统包含意图验证、合规评估和客户声音分析三大核心管道，旨在将不透明的第三方方案迁移为透明自有的 AI 架构。在生产验证中，意图验证准确率从 38% 提升至 86%，合规评分准确率超过 90%，客户声音分析将手动总结耗时压缩至分钟级。滴滴选择 Amazon Bedrock 主要因其支持多模型灵活接入及内置的治理与安全控制，确保敏感数据在私有网络边界内处理并具备可追溯性。
HPE Zerto 团队与 AWS 合作，在本地环境中部署了一个由 Amazon Bedrock 驱动的代理式故障排除系统。该系统作为 Zerto 产品内的一个 Pod，支持自然语言交互，旨在缩短故障解决路径、提供健康警报并执行自动化任务以加速功能采用。架构设计重点考虑了安全性与治理（通过 Guardrails 确保合规）、模型灵活性以及操作集成，利用 AWS 服务实现可观测性和知识检索。该解决方案帮助数据保护和灾难恢复团队将分散的运营信息转化为可执行的洞察，减少人工上下文收集时间，从而支持更快速、更有依据的恢复决策。